Casualty Procedures in Support of OIF/OEF Deployments

1. AS WE PREPARE TO DEPLOY MARINES TO SUPPORT
OPERATION IRAQI FREEDOM (OIF), THE POTENTIAL FOR CASUALTIES WILL
INCREASE. IT IS IMPERATIVE THAT THE POLICIES AND PROCEDURES THAT
GOVERN THE MARINE CORPS CASUALTY ASSISTANCE PROGRAM BE UNDERSTOOD BY
ALL MARINE CORPS ACTIVITIES. THE PURPOSE OF THIS MARADMIN IS TO
REVIEW CURRENT POLICIES AND PROCEDURES AND TO DEFINE NEW SYSTEMS AND
PROCEDURES BEING IMPLEMENTED TO BETTER SERVE MARINES.
2. SINCE THE LAST MAJOR DEPLOYMENT IN SUPPORT OF OIF, REF A HAS
BEEN SIGNED. THE REF INCLUDES EXPANDED INFORMATION PERTAINING TO
CASUALTY REPORTING, NOTIFICATION, ASSISTANCE, DECEDENT AND MORTUARY
AFFAIRS, BENEFITS AND ENTITLEMENTS, AND GENERAL ADMINISTRATIVE
REQUIREMENTS. REF A WILL GREATLY ASSIST COMMANDERS, ADMIN
PERSONNEL, AND THE CASUALTY ASSISTANCE CALLS OFFICER (CACO) IN THE
EXECUTION OF THE CASUALTY ASSISTANCE PROGRAM. REF B HAS ALSO BEEN
RECENTLY UPDATED AND CAN BE DOWNLOADED FROM THE CASUALTY
ASSISTANCE WEBSITE AT: WWW.MANPOWER.USMC.MIL.
3. POLICIES AND PROCEDURES MUST BE CLOSELY ADHERED TO IN ORDER FOR
FAMILIES AND ALL CONCERNED TO BE PROVIDED ACCURATE AND TIMELY
INFORMATION REGARDING ALL CASUALTY INCIDENTS. MARINE CORPS BASES,
STATIONS AND MAJOR COMMANDS WILL ENSURE POC INFORMATION FOR REAR
PARTY PERSONNEL IS PROVIDED TO HEADQUARTERS, MARINE CORPS CASUALTY
(MRC). CONTACT THE CMC (MRC) AT: 703-784-9512; DSN: 278; TOLL FREE:
800-847-1597; FAX: 4134; OR EMAIL: CASUALTYSECTION@MANPOWER.USMC.MIL.
4. CASUALTY REPORTING
A. REPORTING UNITS WILL NOTIFY CMC (MRC) VIA PHONECON IMMEDIATELY
UPON LEARNING OF A REPORTABLE CASUALTY.
B. REPORTING UNITS WILL UTILIZE THE DOD CASUALTY REPORTING SOFTWARE
KNOWN AS THE DEFENSE CASUALTY INFORMATION PROCESSING SYSTEM-FORWARD
(DCIPS-FORWARD) TO GENERATE THE PERSONNEL CASUALTY REPORT (PCR). 
DCIPS-FORWARD GREATLY REDUCES NUMBER OF ITEMS TO BE COMPLETED BY
FORWARD REPORTING UNITS. 
C. MARINE UNITS HAVE BEEN PROVIDED EXTENSIVE TRAINING ON
DCIPS-FORWARD. THE SOFTWARE IS AVAILABLE AT: HTTP: (PLACE TWO
FORWARDSLASHES HERE) 199.208.20.160 (PLACE TWO FORWARDSLASHES HERE)
TO DOWNLOAD THE PROGRAM, SELECT THE MARINE CORPS ICON; THEN SELECT
USMC DCIPS-FORWARD SUPPORT PAGE DIRECTIONS. FOLLOW THE DIRECTIONS
LOCATED ON THE PAGE. AFTER DOWNLOADING THE SOFTWARE, ALSO DOWNLOAD
THE STANDARD OPERATING PROCEDURES (SOP) THAT DETAILS USE OF THE
SYSTEM. 
D. FORWARD DEPLOYED UNITS WILL COMPLETE THE DCIPS-FORWARD HASTY
REPORT AND SEND THE REPORT VIA EMAIL (NIPERNET). PCR IS
UNCLASSIFIED AND WILL CONTAIN ONLY ACCURATE AND VERIFIED INFORMATION.
E. HASTY REPORTS COMPLETED BY DEPLOYED UNITS WILL ENSURE THAT
INCIDENT LOCATION, DEATH DATE, DEATH TIME, DEATH LOCATION ARE
ENTERED INTO ITEM 39 (CIRCUMSTANCES) OF THE DCIPS-FORWARD REPORT. 
ANY KNOWN AWARDS INFORMATION, SUCH AS PURPLE HEART, SHOULD ALSO BE
INCLUDED IN ITEM 39. IN ITEM 4 (REPORT NUMBER), THE UNIT WILL
ESTABLISH AND ENTER THEIR 3-CHARACTER MCC CODE, FOLLOWED BY YEAR
"04" AND THE REPORT NUMBER BEGINNING CONSECUTIVELY WITH 001 THROUGH
999. EXAMPLE: "D8204001." 
F. UPON RECEIVING A HASTY REPORT FROM A DEPLOYED UNIT, REAR PARTY
PERSONNEL WILL COMPLETE A SUPPLEMENTAL PCR USING DCIPS-FORWARD. 
REAR PARTY PERSONNEL WILL ENSURE THE FOLLOWING ITEMS ARE PROPERLY
ENTERED AND DISPATCHED ASAP: DECEASED REPORTS, DCIPS-FORWARD ITEMS 
35 (DUTY STATUS), 37 (PLACE OF INCIDENT, CITY, STATE, COUNTRY),
57 (DATE/TIME OF DEATH), 58 (PLACE OF DEATH, CITY, STATE, COUNTRY),
59 (CASE OF DEATH), 60 (BODY RECOVERED), 49 (AWARDS), AND ITEM 61
(REMARKS). INJURED/ILL SUPPLEMENTAL REPORTS WILL PROVIDE THE
FOLLOWING ITEMS ASAP: 42 (HOSPITAL NAME, CITY, STATE, COUNTRY), 44
(PROGNOSIS), 45 (CACO INFORMATION) AND 49 (AWARDS). REAR PARTY
UNITS WILL UTILIZE THE SAME REPORT NUMBER FORMAT AS DESCRIBED ABOVE.
G. EMAIL ADDRESSES HAVE BEEN ESTABLISHED AND TESTED FOR ALL MESSAGE
ADDRESSEES LISTED IN REF A. A MICROSOFT OUTLOOK DISTRIBUTION LIST
HAS BEEN CREATED TO ASSIST REPORTING UNITS. THE DISTRIBUTION LIST
NAME IS: "CASUALTY PCR." ALL PCRS SENT VIA EMAIL WILL HAVE THE
SUBJECT LINE: CASUALTY REPORT - CASUALTY CATEGORY, LAST NAME,
FIRST/MIDDLE INITIAL. EXAMPLE: "CASUALTY REPORT - DECEASED -
WAGNERRO". FOR EVERYONE'S EASE OF USE, THE BELOW EMAIL ADDRESS
LISTING IS PROVIDED. THE LIST DISPLAYS THE AUTODIN MESSAGE FORMAT
FOLLOWED BY THE NEWLY ESTABLISHED EMAIL ADDRESS. REFER TO REF A,
FIGURE 3-2, ACTION AND INFORMATION ADDRESSEES. 
CMC WASHINGTON DC/MRC/ - CASUALTYSECTION@MANPOWER.USMC.MIL
BUMED WASHINGTON DC/332/ - M09B172-MSGS@US.MED.NAVY.MIL
MILMEDSUPPOFF GREAT LAKES IL/09A/ - MMSO_MORTUARY@MMSO.MED.NAVY.MIL
MSGBN QUANTICO VA/ADJ/ - CASUALTYSECTION@MSGBN.USMC.MIL
AFIP MEDICAL EXAMINER WASHINGTON DC - DMSANNEX@AFIP.OSD.MIL
COMMARFORRES/ADJ/ - MARFORRESCDO@MFR.USMC.MIL
CMC WASHINGTON DC/OLA/MRO/ - OLAMDSUSERS@HQMC.USMC.MIL
CMC WASHINGTON DC/MMEA/ - PCRMMEA@MANPOWER.USMC.MIL
CMC WASHINGTON DC/MMOA/ - MMOACASUALTYPCR@MANPOWER.USMC.MIL
CMC WASHINGTON DC/SD/ - HQMCSD@HQMC.USMC.MIL
CMC WASHINGTON DC/JA/ - JADMSUSERS@HQMC.MIL
CMC WASHINGTON DC/PA/ - PAADMIN@USMC.HQMC.MIL
NAVY JAG WASHINGTON DC/33/ - CACOMESSAGES@JAG.NAVY.MIL
COMNAVSAFECEN NORFOLK VA/047/ - SAFE-USMCPC@NAVY.MIL
DIRNAVCRIMINVSERV WASHINGTON DC/00/23/ - JOMARS@NCIS.NAVY.MIL
SECNAV WASHINGTON DC/WHLO/ - PROTOCOL.SECNAV@NAVY.MIL
NAVMEDINFOMGMTCEN BETHESDA MD/04/ - USMCPCR@BETHESDA.MED.NAVY.MIL
DFAS KANSAS CITY MO/FCMS/ - DFAS_KANSAS_CITY@DFAS.MIL
436SVS DOVER AFB DE/SVD/ - DOVER.MARINESMORT@DOVER.AF.MIL
CG MCRSC KANSAS CITY MO/ADJ/ - CGMCRSCG1V3@MFR.USMC.MIL
DFAS CENTER CLEVELAND - OH/PRR-CAD/-CASUALTY@DFAS.MIL
COMNAVPERSCOM MILLINGTON TN/621/ - MILL_NAVY CASUALTY@NAVY.MIL
COMMARFOREUR - HLTNCO@MFE.USMC.MIL
MARINE CORPS OPERATIONS CENTER (MCOC) - MCCC2@HQMC.USMC.MIL
H. ENSURE ALL PCRS FROM THE THEATER OF OPERATIONS INCLUDE
COMMARFOREUR AND THE MARINE CORPS OPERATIONS CENTER (MCOC) AS
ADDRESSEES. THIS IS NECESSARY TO ENSURE COMMARFOREUR IS AWARE OF
ANY MARINE THAT MAY BE INBOUND TO THE EUROPEAN AREA OF OPERATION.
I. IN THE EVENT THAT NIPERNET IS UNAVAILABLE, PCRS WILL BE SENT TO
THE CMC (MRC) SIPERNET EMAIL ADDRESS: MHMRCOFF@HQMC.USMC.SMIL.MIL 
ANY PCR SENT VIA SIPERNET MUST BE SENT VIA NIPERNET AS SOON AS
POSSIBLE. 
J. WHEN A MARINE IS KNOWN OR SUSPECTED OF BEING KILLED OR WOUNDED
AS A RESULT OF FRIENDLY FIRE, STATE SO IN THE PCR AND PROVIDE AS
MANY DETAILS AS POSSIBLE.
5. CASUALTY ASSISTANCE CALLS OFFICER (CACO)
A. CMC (MRC) WILL TASK ANY MARINE CORPS ACTIVITY HAVING SUFFICIENT
ASSETS TO PROVIDE NOTIFICATION AND ASSISTANCE.
B. THE TASKED MARINE CORPS ACTIVITY WILL ASSIGN A CACO TO CONDUCT
NOTIFICATION AND ASSISTANCE CALLS.
C. THE ASSIGNED CACO MUST BE A SNCO, WARRANT OR COMMISSIONED
OFFICER, AND WHEN AVAILABLE, OF EQUAL OR HIGHER RANK THAN THE
CASUALTY.
D. UPON ASSIGNMENT, CACOS SHOULD IMMEDIATELY CONTACT CMC (MRC) FOR
GUIDANCE AND REQUIRED INFORMATION PRIOR TO MAKING NOTIFICATION.
E. CACO DUTIES AND RESPONSIBILITIES INCLUDE ASSISTING THE PRIMARY
NEXT OF KIN WITH FUNERAL ARRANGEMENTS AND COMPLETION/SUBMISSION OF
APPROPRIATE CLAIM FORMS FOR BENEFITS AND ENTITLEMENTS.
F. DETAILED CACO TRAINING INFORMATION AND A GUIDE TO BENEFITS AND
ENTITLEMENTS ARE AVAILABLE ON THE CASUALTY WEBSITE: 
WWW.MANPOWER.USMC.MIL; CLICK ON PERSONAL AND FAMILY READINESS (MR)
AND THEN CLICK CASUALTY ASSISTANCE.
G. CACOS ARE ENCOURAGED TO ACCESS THE WEBSITE:
WWW.LIFELINES.NAVY.MIL. ONE OF MANY IMPORTANT ASPECTS OF THE SITE
IS THE 12-PART VIDEO SERIES TITLED "WHEN DISASTER STRIKES." IT IS
AN EXCELLENT RESOURCE WHEN DEALING WITH THE GRIEVING NEXT OF KIN.
6. CASUALTY NOTIFICATION AND ASSISTANCE CALLS
A. NOTIFICATION CALLS WILL BE CONDUCTED DURING THE HOURS OF
0500-2400, UNLESS OTHERWISE DIRECTED BY CMC (MRC).
B. ALL PERSONAL NOTIFICATIONS WILL BE CONDUCTED IN BLUE DRESS OR
SERVICE ALPHA UNIFORM.
C. NOTIFICATION IN DEATH CASES WILL BE MADE IN PERSON TO THE
PRIMARY AND SECONDARY NEXT OF KIN.
D. NOTIFICATION IN SERIOUSLY ILL/INJURED AND VERY SERIOUSLY
ILL/INJURED (SI/VSI) CASES WILL BE MADE TELEPHONICALLY TO THE
PRIMARY NEXT OF KIN. COMMANDERS OR A DESIGNATED COMMAND
REPRESENTATIVE FROM THE COMMAND THAT THE MARINE IS ASSIGNED TO WILL
MAKE THE NOTIFICATION. UPON COMPLETION OF NOTIFICATION, A PERSONAL
ASSISTANCE CALL MAY BE DIRECTED BY CMC (MRC) OR BY THE COMMAND. 
E. ALL COMPLETED NOTIFICATION ACTIONS WILL BE IMMEDIATELY REPORTED
TO CMC (MRC). REMEMBER: OTHER SECONDARY NEXT OF KIN NOTIFICATIONS
MAY STILL BE PENDING UPON THE COMPLETION OF THE NOTIFICATION TO THE
PRIMARY NEXT OF KIN. 
F. ALL NOTIFICATION AND ASSISTANCE ACTIONS COMPLETED BY AN I&I
STAFF WILL BE REPORTED TO THE MARFORRES COC.
7. ADMINISTRATION REQUIREMENTS
A. IMMEDIATELY UPON LEARNING OF A DECEASED MARINE, THE MARINE'S
REPORTING UNIT MUST FAX THE FOLLOWING DOCUMENTS TO CMC (MRC): LATEST
SIGNED COPY OF THE RECORD OF EMERGENCY DATA (RED); SERVICEMEMBERS'
GROUP LIFE INSURANCE ELECTION AND CERTIFICATE (SGLV-8286); AND DD
FORM 1966/1 (ENLISTED) OR NAVMC 763 (OFFICER).
B. COMMANDERS MUST ENSURE THE DECEASED MARINE'S SRB/OQR IS CLOSED
AND FORWARDED TO CMC (MRC) IMMEDIATELY.
C. HEALTH AND DENTAL RECORDS OF DECEASED MARINES WILL BE EXPRESS-
MAILED TO THE DOVER PORT MORTUARY, ADDRESS: DOVER PORT MORTUARY, 116
26TH STREET, DOVER, AFB DE 19902-5121. THESE RECORDS ARE REQUIRED
TO MAKE POSITIVE IDENTIFICATION.
D. MAIL FOR DECEASED MARINES WILL NOT BE FORWARDED OR RETURNED TO
THE SENDER UNTIL THE NEXT OF KIN NOTIFICATION HAS BEEN COMPLETED.
E. IAW SECTION 546 OF THE NDAA FOR FY04 AND PUBLIC LAW 108-136,
NAMES OF THE DECEASED OR ANY OTHER IDENTIFYING INFORMATION WILL BE
WITHHELD FOR 24 HOURS FOLLOWING THE COMPLETION OF NOTIFICATION TO
THE NEXT OF KIN. DIRECT COORDINATION WITH HQMC PUBLIC AFFAIRS IS
REQUIRED PRIOR TO RELEASE OF ANY INFORMATION.
F. AS THE RED IS THE PRIMARY SOURCE OF INFORMATION USED TO LOCATE A
CASUALTY'S NEXT OF KIN AND DETERMINE APPROPRIATE BENEFICIARIES,
COMMANDERS AT ALL LEVELS SHOULD COUNSEL THEIR MARINES TO REVIEW AND
UPDATE THEIR RED. THE USE OF MARINE ON-LINE (MOL) TO UPDATE ADDRESS
INFORMATION IS ENCOURAGED.
G. DURING THIS DEPLOYMENT, THE MARINE CORPS WILL USE THE
CAPABILITIES OF THE JOINT PERSONAL EFFECT DEPOT (JPED) LOCATED IN
ABERDEEN, MD. THE JPED IS RESPONSIBLE FOR THE CLEANING AND SHIPMENT
OF THE PERSONAL EFFECTS (PE) OF DECEASED MARINES TO THE ASSIGNED
CACO. THE ASSIGNED CACO WILL COORDINATE THE PRESENTATION OF THE
PERSONAL EFFECTS TO THE NEXT OF KIN. MARINE PERSONEL WILL BE
ASSIGNED TO THE JPED TO ENSURE MARINE STANDARDS ARE MAINTAINED. 
COMMANDERS ARE REQUIRED TO INVENTORY AND SHIP ALL PERSONAL EFFECTS
OF THE DECEASED LOCATED IN THE THEATER OF OPERATIONS TO: 54TH
QUARTERMASTER (QM) COMPANY, PE DEPOT, CAMP WOLF, KUWAIT, 09336. DSN
318-830-1070. THE 54TH QM WILL SEND THE PE TO THE DOVER PORT
MORTUARY. JPED PERSONNEL WILL PICK UP AND PROCESS THE PE AS IT
ARRIVES. THIS PROCESS WILL ENSURE THE NEXT OF KIN ARE PRESENTED
THEIR LOVED ONE'S PERSONAL ITEMS IN A TIMELY AND PROFESSIONAL
MANNER.